Terms and Conditions

OUR GUARANTEE:
We guarantee that you will be happy with your frogs, or your money back! We generally do not have a restocking charge or service charge for returns or exchanges. Just Email froggifts@aol.com if you have questions about our policies or how to handle returns. Items should be returned within 30 days of receipt.

If you receive your order and it is damaged please hold onto the item in it’s original packaging (including outer shipping box and fillers like styrofoam peanuts, bubble wrap etc.) and contact us so that we may file a claim with the shipping service. In the meantime we will send you a replacement or give you a refund. In most cases we will ask for your permission to have the shipper (UPS/USPS) call or drop by to asses the item(s)..
If your order is lost during tranit, we will try to locate your order and either reship your order to you or offer you a refund. If there is any errors, we will do our best to provide you fast and accurate orders. If any questions or problems please email us froggifts@aol.com.

RETURNS:
To return an item, please box it securely and include a copy of your packing slip or your order number, with name and address. Please enclose a note indicating your request.
Mail to: Frog Gifts
Returns Department
15520 Cortez Blvd.
Brooksville, FL 34613
Returns MUST be repackaged in the exact same manner that the items were shipped to you. Improper packaging on returns will disqualify you for a return please be careful when repackaging. Items returned damaged or in a condition that makes them unable to be resold will not be refunded.

Privacy

Frog Gifts is committed to respecting the privacy and rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are ever violated. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology. At Froggifts.com we believe in a noninvasive approach to the Internet. Your information stays with us, will never be sold and is only used to better serve you in the future. Any questions please email us at froggifts@aol.com.


If your shipment will be delayed for any reason, we will notify you by E-mail. If you are in a hurry and need your frogs shipped as soon as possible, just Email us. Please be sure to always include your Email address on the order form, so we can contact you if we have any questions. Please note: The quoted delivery times are an estimate and not a guarantee. Please allow extra time during holidays. *

ITEMS IN STOCK:

Being human, we occasionally have miscounts on product inventory, or sometimes the last of an item in stock has a flaw. We will do our best to provide you with any shortages or out of stock items. Any questions please email froggifts@aol.com .

Our new phone number is 352-544-0333 Please note our phone lines are not staffed all hours, we check emails 24 hours a day, so please email us for a faster response.

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